Work and clients

Using the Feeling Good App? Get in touch.

Participants needed. Perhaps you’re one of them? 🙂

Your GP might have recommended you the app, or maybe you know about it from your university. The Feeling Good App is an NHS-approved, mental health-supporting, mobile application for iPhones and Android devices.

I am running a research that will help us understand how we could improve the app. I would like to organise a 45 minute-long call with you (over Zoom) to ask you about your experience of it. In exchange for your time I can offer a £20 Amazon voucher.

If you have used it recently or are using it right now, please give me a shout by sending an email to

Web Accessibility and Inclusion Training

I am going to run a special, two day, intense training that will introduce its participants to the concepts and methods of web accessibility and inclusive design.

Previously delivered to organisations, this training course will now be open and available to anyone.

Running over two days of 29-30th of September, the course will be fully remote.

Visit the Eventbrite page for more information and tickets.

New clients and UX training

Participants of my Jobs To Be Done training in session

It’s been a while since the last entry. I am keeping myself, currently providing research consultancy services to two amazing organisations. One of them is a new body with a base in Poland (and I am not at liberty to disclose its name yet). The other one is Shelter Scotland, a charity focused on housing. Together we want to improve the quality of self-service for Shelter website users.

That’s not everything — the last few months were full of intense training sessions. I conducted workshops for returning and new clients, all keen to empower their software development teams. From the basics of UX to advanced subjects of working with the Jobs To Be Done methodology, we’ve covered a plethora of interesting topics. One session I remember fondly is the introduction to service design for the Scottish Legal Complaints Commision. Neil Alan Stevenson, it’s Chief Executive, describes it as follows:

Wojtek led a fantastic session for our senior leadership team, covering the basics of service design and the links and contrasts with other planning methods (like Asset Based Community Development). Throughout the day he mixed theory, practical exercises and helpful anecdotes from his own extensive experience. We left with inspiration and ideas to start implementing the ‘user focus’ strand of our new four year strategy, and are already in discussions about working further with Wojtek to look at ‘liberating structures’.

(Original on my LinkedIn profile)

On top of that, I’ve had the privilege to open the second day of MobileTrends. Focused on mobile technology, it’s one of the largest conferences in Eastern Europe (now entirely online).

Busy times. Can’t wait for what lies ahead. I’d love to hear from you — let’s work together. I am now taking bookings for the third and second quarter of 2021.

The summer of Voice UX

Working with CitizenLiteracy and SpeakUnique over the summer of voice

I worked on two interesting projects over the last two months. To my surprise, both services operate in the area of voice technology. This is uncommon in my practice; as much as we often hear about the ‘voice being the future of UX’, the technology is still in its infancy. When talking about it, most professionals think about Alexa or Siri implementations. Useful, but with their limitations. Two projects that I worked on lately use voice differently. To be able to influence their development was a privilege.

Voice for learning

CitizenLiteracy is an app designed to help adult speakers of English learn to read and write. As statistics point out, 15% of UK’s population struggles with these basic skills. The app is built around the unique programme of lessons developed by the City of Glasgow College and its partners. The challenge of optimising the app was significant. How to build an interface for someone who can’t read? I engaged in an expert review and ideation exercises to offer recommendations for improvement. Focusing on accessibility and inclusion, I worked with the CitizenLiteracy team to provide them with not only immediate solutions to their problem — but a framework for future development. They now understand basic User Experience methods that can allow them to take the idea even further.

As time goes by, our collectively developed ideas should surface in improved app versions. 

Check CitizenLiteracy out and keep an eye on their moves. A beautiful initiative run by forward-thinking people. 

Speech synthesis with SpeakUnique

I’ve heard about SpeakUnique from my dear friends at Euan’s Guide. This innovative service uses AI to generate authentic synthetic voice from samples provided by the user. As such, it is an incredible assistive technology that would benefit anyone who’s gradually losing their voice. My task was to improve the coherence of the journey between the SpeakUnique’s website and their app. I also offered recommendations for improvement to the app itself, to bring it in line with accessibility and usability standards. The voice synthesis engine does an incredible job, and listening to my computer-generated voice is something I’ll never forget.

I am sure that the technology and service developed by SpeakUnique will improve the quality of many lives. 

Here’s what Alice Smith, the CEO of SpeakUnique says about our experience of working together:

Wojtek came very highly recommended from a number of people who I spoke to when looking to commission a UX review of our website and app, and he definitely lives up to his reputation! Wojtek took the time to understand our product, our users and our current user journey. His review and suggestions were both thorough and thoughtful; his findings were presented to the team in a clear and detailed manner, meaning that all his comments came with an explanation and suggested solution. We really enjoyed working with Wojtek and look forward to working with him again in the future.

Alice Smith, SpeakUnique CEO

Visit the SpeakUnique website to learn more about what they do. It’s hard to amaze me nowadays — but they did it, and I am still impressed. 

What a summer! 🙂