New clients and UX training

Participants of my Jobs To Be Done training in session

It’s been a while since the last entry. I am keeping myself, currently providing research consultancy services to two amazing organisations. One of them is a new body with a base in Poland (and I am not at liberty to disclose its name yet). The other one is Shelter Scotland, a charity focused on housing. Together we want to improve the quality of self-service for Shelter website users.

That’s not everything — the last few months were full of intense training sessions. I conducted workshops for returning and new clients, all keen to empower their software development teams. From the basics of UX to advanced subjects of working with the Jobs To Be Done methodology, we’ve covered a plethora of interesting topics. One session I remember fondly is the introduction to service design for the Scottish Legal Complaints Commision. Neil Alan Stevenson, it’s Chief Executive, describes it as follows:

Wojtek led a fantastic session for our senior leadership team, covering the basics of service design and the links and contrasts with other planning methods (like Asset Based Community Development). Throughout the day he mixed theory, practical exercises and helpful anecdotes from his own extensive experience. We left with inspiration and ideas to start implementing the ‘user focus’ strand of our new four year strategy, and are already in discussions about working further with Wojtek to look at ‘liberating structures’.

(Original on my LinkedIn profile)

On top of that, I’ve had the privilege to open the second day of MobileTrends. Focused on mobile technology, it’s one of the largest conferences in Eastern Europe (now entirely online).

Busy times. Can’t wait for what lies ahead. I’d love to hear from you — let’s work together. I am now taking bookings for the third and second quarter of 2021.