Services

Remote and face-to-face UX/Service Design training

I can train your team of digital-focused specialists in User Experience and Service Design methods. I have experience of running this remotely, too. This way I can facilitate a successful training in the times of lockdown, or if your team is dispersed across the globe. Topics that I often explore in training are (not limited to):

  1. UX for web developers and other non-UX staff. UX designers often work with colleagues that could benefit from understanding what happens in the ‘magical design world’ (that isn’t magical). Throughout my teaching career, I facilitated a large number of training sessions that familiarised organisations with the concept of UX. This helped their members feel at ease in collaboration with UX, or even to create solutions that would otherwise require them to recruit designers.
  2. Identifying product-market fit. Many organisations build things that people simply don’t want to use or see a need for. There are tools and methods out there that could help your team identify market opportunities. I can show you how to use them.
  3. Audience identification and research. Every journey to a good product or service should start with understanding the target audience. Who are your customers? Why would they want to use your product? What could stop them from doing so?
  4. User needs analysis. Once we find out who your clients might be, we need to focus on what they do. I can empower your team by showing them how to work with one of the popular user needs analysis frameworks.
  5. Usability testing. Ever seen an app or a website that just doesn’t work too well? If you run your clients past your work — it’s called the usability testing — you can avoid wasting time on delivering software that people wouldn’t want to use.
  6. Accessibility, inclusivity and design justice topics. Designing products and services is a responsibility. We have to be fair and mindful.

This is not an exhaustive list of what I can teach your colleagues. All training is bespoke and tailored to what you need.

Learn more about the proposition of the basic training — let’s take it from there.

Research and UX design consultancy

I can help you:

  1. Identify your organisation’s and your customers’ needs.
  2. Plan and facilitate user research.
  3. Run ideation sessions that surface product features.
  4. Design your web or mobile app screens in a way that makes them accessible, clear and easy to use.
  5. Audit your website or app. I’ll find what works and what doesn’t. Then, I will provide you with an easy-to-action report full of recommendations for improvement.
  6. Help you figure out what the best course for your product is — and communicate this to your stakeholders and technical teams.

Design consultancy

I have a strong technical background, which makes conversations with developers easy. The same applies to business-minded stakeholders. I can help if you are wondering whether the software you’ve made works well — or requires improvement.

Let’s run some usability testing together, design a prototype or two, or spend time talking about how to improve your website or its accessibility.

Strategic consultancy

Throughout my career, I helped deliver a number of large-scale digital transformation processes. If that’s something that you are currently exposed to, let’s talk. If you don’t know what to do in order for your company to become user-centric — I will most likely be able to shed some light on this for you.

Web accessibility advice

We all have different ways of accessing information. Our society gets older and our requirements change. There are certain things that need to be put in place in order for digital products to become accessible to everyone — and inclusive. I can help you figure this out by conducting an audit of your website or an app. If I can’t do it myself, I will point you at someone who can.

Other things UX

The things I mentioned are just a start. Once I learn what you need, I’ll put together a training program for you and your team. All you have to do is to reach out.